In the sense of „clarifying“, there are certain best practices in listening and speaking out for agreements that are clear and achievable for everyone involved. I practice them in my own organization and advise my clients to do the same in all their interactions. When I did the work he asked for, I received additional coaching for free. Failure to follow instructions did not mean coaching. Fourth, clean up broken agreements: No one is perfect, and sometimes you find yourself in a situation that prevents you from sticking to your agreement. If this happens, take responsibility and don`t apologize. .